If you are a first time customer, you need only to select the product(s) from our Product List that you're interested in, add said product(s) to your cart (by clicking the 'Buy Now' button next to the product) and then click 'View Cart - Checkout' on the left side of your screen. Your online cart will be displayed for your review and here you'll also have the option of modifying the method by which your order will be shipped. Click 'Proceed to Checkout' -- From here there are 3 steps to our Checkout process.

Step 1) New customer order form: Name, Email address, Billing & Shipping address, Phone number, etc.

Step 2) Medical Questionnaire: Gender, DOB, Height & Weight, Medical Conditions, Current Medications, Allergies, etc.

Step 3) Billing Information & Finish: Choose payment method, enter credit card information (if not PayPal). Finish and pay.

No, site accounts are not required for first time customers. Orders automatically enter the Checkout process as if the customer is new to our site - return customers have the option of logging into their account during Step 1 of the checkout process. New customers need only follow the natural progression of the Checkout process to place an order. 

(Note: you do not need an account to place your first order.) Accounts are created automatically by our system when you place you first order. Our login/username is based off of your email address, so please be sure to provide us with a working email address and that you enter it properly. Your initial password is generated automatically by our system and sent to your email. You can use this login in the future to check your Order Tracking / Order History and to skip Step 1 in the Checkout Process when you place any future orders.

If you've forgotten your password, simply visit our Password Reset Page and follow the instructions. From there, a new password will be generated for you and sent to the email address on record for your account. If you no longer have access to that email address, or should you still have trouble logging in after resetting your password, please Contact Us with the following information:

Your full name.

The email address currently associated with your account.

Your new email address [if applicable].

Your billing address.

Your date of birth.

Upon receiving this information from you, we will verify it against your account, make any necessary changes, and email you a new password.

No, we do not at this time, nor will we at any time, offer any products that are not displayed on our Product List. Please understand, any emails sent in requesting prices or information for products that we do not carry will not receive a response.

We generally ask for 3 to 5 business days to process any given order. Orders placed after 2PM on a Friday will not begin processing until the following Monday morning.

No. We accept Visa, Mastercard, Discover, and American Express.

Yes, we offer both UPS Overnight shipping and UPS 2-day Air shipping at the cost of $20 and $12 respectively. UPS 3-Day Select is free to all customers on every order.